Last updated: March 27, 2026
At Zenvia Jewels, we want you to be completely satisfied with your purchase. This policy outlines our procedures for refunds and cancellations.
Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, cancellations may be subject to a restocking fee, especially for custom designs at Zenvia Jewels.
If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange, provided the item is in its original condition and packaging. Custom-made pieces at Zenvia Jewels are non-refundable unless there is a manufacturing defect.
Original shipping costs are non-refundable, and customers are responsible for the cost of return shipping unless the item is defective.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7-10 business days.
For any questions regarding refunds or cancellations, please contact the Zenvia Jewels support team at contact@zenviajewels.shop.